Refund & Cancellation Policy

1. Overview

Heartroot offers a free tier and an optional Premium subscription. This Refund & Cancellation Policy explains how to cancel your Premium subscription, what happens when you cancel, and when refunds may be available. It applies to all Heartroot Premium subscriptions purchased through Stripe, whether on the web or through the Android app.

2. Subscription Plans

Heartroot Premium is available as:

• Monthly Premium: A$4.99 per month, billed automatically each month.
• Yearly Premium: A$49.99 per year, billed automatically each year.

All prices are in Australian dollars (AUD) and include applicable tax collected by Stripe where required. Premium unlocks additional children beyond the free tier of four, access to all colour themes, and the Starfield memory journey.

3. How to Cancel

You may cancel your Premium subscription at any time. Cancellation takes effect at the end of your current billing period, and you will continue to have Premium access until that date.

To cancel:

• Open Heartroot and go to Settings → Billing.
• Tap “Manage subscription” or “Cancel subscription.”
• Follow the Stripe customer portal prompts to complete cancellation.

If you subscribed on Android and the Stripe portal is not available, you may also cancel through the Google Play Store subscription settings on your device.

4. What Happens After Cancellation

After you cancel:

• Your Premium features remain active until the end of your current paid billing period.
• Once the billing period ends, your account will revert to the free tier.
• If you have added more than four children while Premium, you will still be able to view existing children and memories, but you may not be able to add new children until the total is within the free-tier limit.
• Any custom themes or Starfield access you used will be paused until you re-subscribe.
• Your memories and photos are never deleted solely because of cancellation.

5. Refund Policy

Heartroot does not offer refunds for partial billing periods or for unused time on a subscription. Because Premium is billed in advance, cancelling stops future charges but does not refund the current billing period.

We may consider a refund in the following limited situations:

• You were accidentally charged twice for the same billing period.
• You were charged after you had already cancelled, and the cancellation can be verified.
• A technical error on our part prevented you from using Premium features for the entire billing period.
• You were charged due to a billing error caused by Stripe.

Refund requests must be submitted within 14 days of the charge date and will be reviewed case by case. We reserve the right to deny refund requests that fall outside these situations.

6. Free Trial or Promotional Periods

From time to time, Heartroot may offer free trials or promotional pricing. When a trial ends, your subscription will automatically convert to the paid plan you selected unless you cancel before the trial ends. If you cancel during a trial, you will not be charged.

7. Price Changes

We may change subscription prices from time to time. Any price change will take effect at the start of your next billing period after notice is provided. If you do not agree to a price change, you may cancel before the change takes effect.

8. Contact Us

If you have questions about cancelling, billing, or refunds, please contact us at: heartrootjournal@gmail.com. Please include the email address associated with your Heartroot account and, if possible, the date of the charge you are asking about.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The latest version will always be available at this page, and the “Last updated” date will be revised accordingly. Continued use of Heartroot after changes means you accept the updated policy.